Doctor Digital Identity Platform

Standard refund policy. Applies to all packages purchased on the Doctor Digital Identity Platform, operated by HUMANITYFIRST SOFTWARE TECHNOLOGY PRIVATE LIMITED.

At-a-glance

✓ 7-day refund window on the advance payment, provided your public identity page has not yet been published.
✓ Refunds are made to the original payment method within 5–7 business days of approval.
✗ Once the identity page is published, the advance payment is non-refundable.
✗ Balance (50%) payment is not refundable once made, as it unlocks publication and asset generation.
ℹ AMC has its own pro-rata refund rules — see section 4.

1. 7-day refund window on advance payment

You may request a full refund of the advance (50%) payment within seven (7) calendar days of the payment date, provided that:

Your public identity page has not yet been published, AND
Onboarding has not been completed and submitted for admin approval, OR onboarding is still in an editable status (draft / onboarding / changes_requested).

2. Eligibility

To be eligible, you must (a) be the account holder, (b) have paid the advance from a payment method registered in your own name, and (c) provide the invoice reference or payment order ID when you make the request.

3. When refunds are NOT available

After publication — once your public identity page is live at your /dr/<slug> URL, the advance payment is fully consumed (AI generation + admin review + rendering + hosting cost is non-reversible).
Balance (50%) payment — non-refundable once received (it unlocks publish, asset generation, and hosting).
After the 7-day window even if you have not yet published (as our AI processing and admin review costs will already have been incurred for jobs that ran).
Chargebacks & disputes — please contact us before initiating a chargeback; disputed refunds are pursued through our grievance channel first.

4. AMC refund terms

The Annual Maintenance Charge (AMC) begins after the first year of publication and covers hosting, security, and updates.

You may cancel AMC any time; hosting and updates cease at the end of the current paid period.
A pro-rata refund of the unused AMC period may be requested only within 15 days of AMC renewal, calculated per whole unused month, minus a nominal admin fee.
No refund on AMC after 15 days of renewal.

5. How to request a refund

Call our support number: +91 7722090290 (Mon–Sat, 10:00–18:00 IST), OR
Write to us at the registered address with subject line “Refund request — <your registered email>”.
Include: your registered email, invoice number / order ID, payment date, and reason.

We will acknowledge within 3 business days and communicate the outcome within 7 business days.

6. Refund timeline

Approved refunds are initiated within 2 business days via the same payment method used for the original transaction. Banks / networks typically credit within 5–7 business days of initiation. UPI/wallet refunds are usually faster; cards may take up to 10 business days depending on the issuing bank.

7. Account cancellation

You may cancel your account at any time via in-app Settings. Cancellation stops future AMC billing but does not, by itself, trigger a refund — refunds follow the rules above. Once cancelled, your public identity page will be taken offline within 24 hours (redirecting to a “Profile no longer available” page) and your data handled per our Privacy Policy.

8. Contact

HUMANITYFIRST SOFTWARE TECHNOLOGY PRIVATE LIMITED,
A-803 Palatial Height, Chandivali Farm Road, Andheri, Mumbai, Maharashtra 400072, India.
Phone: +91 7722090290. See also /contact.