We’re happy to help with any questions about your account, package, refund request, or legal / compliance matters.
Registered entity
Company
HUMANITYFIRST SOFTWARE TECHNOLOGY PRIVATE LIMITED
Trading brand: Doctor Digital Identity Platform (Doctor Digital ID)
Registered address
A-803 Palatial Height,
Chandivali Farm Road,
Andheri, Mumbai,
Maharashtra 400072, India
Chandivali Farm Road,
Andheri, Mumbai,
Maharashtra 400072, India
Support phone
Payments
Processed via Cashfree Payments India Pvt. Ltd. (India-registered payment aggregator).
Contact channels
- General support & refunds: call +91 7722090290 during office hours.
- Written correspondence: registered address above (subject line: “Doctor Digital Identity Platform”).
- Signed-in doctors: use the in-app Support menu (/doctor/support) — tickets are tracked with a reference ID.
Grievance / disputes
For payment disputes, refund escalations, or data / privacy requests, please write to the registered address with the subject line “Grievance — <your registered email>” or call the support number. We aim to acknowledge within 3 business days and resolve within 15 business days of receipt.
Office hours
Monday to Saturday, 10:00 – 18:00 IST (excluding Indian public holidays). Payments and system notifications are processed automatically outside these hours.